Returns

Please fill in the returns form, which will be included in your delivery along with a copy of your delivery note.

Once your return is received, we will assess the garment for reason of return i.e. faults/damages and replacements. Your credit card will then be credited with the full purchased amount excluding P&P. Replacements/exchanges will not incur a further delivery charge.

Example of the returns form below can be printed off and used if required.

PDF IconDownload returns form (PDF)

7 DAY ‘COOLING OFF PERIOD’:

In accordance with the law, you have a 7 day ‘cooling off period’ in which you have the right to cancel your purchase and receive a full refund.¬†You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation.

RETURNING DELIVERIES TO US:

  • You do not need to ring our call centre. Our guarantee is unconditional provided you return your goods within 28 days of purchase.
  • Please fill in the return form below and return with the goods.
  • Please send back your items to the address below.
  • We cannot be held responsible for goods lost in transit to us if you do not have a Certificate of Posting.
  • Please allow 7 working days for us to process your return.

 

USEFUL INFORMATION:

  • Please try your shirts on for comfort and fit before washing.
  • We will only credit garments that are returned in the same condition they are despatched.
  • If your exchange is urgent? Why not send the original back for a refund and order your replacement by phone, fax or on-line.
  • P&P: Although we cannot repay the original cost of p&p, replacement items will be sent to you free of p&p charges.