Returns
Please fill in the returns form, which will be included in your delivery along with a copy of your delivery note. Once your return is received, we will assess the garment for reason of return i.e. faults/damages and replacements. Your credit card will then be credited with the full purchased amount excluding P&P. Replacements/exchanges will not incur a further delivery charge.
Example of the returns form below can be printed off and used if required.
Download returns form (PDF)
7 DAY 'COOLING OFF PERIOD':
In accordance with the law, you have a 7 day 'cooling off period' in which you have the right to cancel your purchase and receive a full refund.
You do not need to give a reason for cancelling your purchase. We are obliged to refund your payment in full within 30 days of your cancellation.
RETURNING DELIVERIES TO US:
- You do not need to ring our call centre. Our guarantee is unconditional provided you return your goods within 28 days of purchase.
- Please fill in the return form below and return with the goods.
- Please send back your items to the address below.
- We cannot be held responsible for goods lost in transit to us if you do not have a Certificate of Posting.
- Please allow 7 working days for us to process your return.
USEFUL INFORMATION:
- Please try your shirts on for comfort and fit before washing.
- We will only credit garments that are returned in the same condition they are despatched.
- If your exchange is urgent? Why not send the original back for a refund and order your replacement by phone, fax or on-line.
- P&P: Although we cannot repay the original cost of p&p, replacement items will be sent to you free of p&p charges.